Cost benefit analysis: Conflict management training
The Rail Personal Security Group had a presentation from Alison Mather on: Cost benefit analysis: Conflict management training.
To download the presentation, please click here.
Policing The Rail Network: South Wales Valleys
The Rail Personal Security Group had a presentation from Arriva Trains Wales and the BTP on initiatives used to counter anti-social behaviour in the South West Valleys, Wales.
To download the presentation, please click here.
Network Rail - A partnership approach to community safety
Click here to download the recently published (August 2009) booklet detailing the many community projects Network Rail have in place to reduce crime and improve safety on the railways.
BTP Neighbourhood Policing
The Rail Personal Security Group had a presentation on Neighbourhood Policing in a personal security context.
To download the presentation, please click here.
SWeRVe
The SWeRVE (Stop Workplace Related Violence) DVD is for training purposes to prepare staff for dealing with difficult customers and conflict situations. The DVD is intended for use across the industry as a module within conflict management courses. It includes a series of scenarios and gives advice on techniques that may be used in potentially difficult situations.
To order a copy of the SWeRVe DVD, please contact csrc@rssb.co.uk
Annual Safety Performance Review
RSSB's Annual Safety Performance Report(ASPR) examines the range of risk experienced by passengers, the railway workforce and members of the public, before considering areas that affect us all: train accidents,personal security,level crossings and stations.
Guidance on the definitions and analysis of safety related information
This guidance document defines the industry’s most commonly used terms within the Safety Management Information System (SMIS), safety performance analysis and reporting, and risk profiling. It also details the techniques employed for creating safety intelligence in relation to the rail industry.
Download the guidance document here.
What other key bodies are doing to support Train Operating Companies.
Download the document here.